Frequently Asked Questions

What is ActionData?

ActionData is a powerful but user friendly tool that provides detailed insights into your website visitors and contacts in real time.

How is ActionData different from Google Analytics and other analytics software?

ActionData provides a wealth of data on your websites visitors and customers not provided by competing analytics software providers. ActionData also protects your privacy and visitor privacy.

Can I use ActionData and Google Analytics or other analytics software at the same time?

Yes, you can use any combination of analytics packages at the same time.

How does ActionData work?

When you sign up for ActionData, you will be provided with a small piece of Javascript code which you (or your webmaster) can place in the footer of your website. Once placed, ActionData will begin recording visitor activity. ActionData aggregates this data to provide detailed reports about your visitors, page views, referrer information, and much more. In addition to tracking via the Javascript code, you can also import your contacts into ActionData to gain additional insights.

Is there an online demo available?

Yes, we can arrange a ten-minute online demonstration at https://join.me/actiondataco. If you’d like to learn more about our platform and capabilities, please contact sales and customer support .

Can ActionData manage multiple websites or users?

Yes, our platform was designed around the needs of larger businesses and agencies. Our permissions system makes it easy to manage multiple websites and users.

How does ActionData ensure the privacy of analytics data and website Visitors?

ActionData respects the privacy of both our clients and the visitors we track. To ensure and respect the privacy of your visitors, you can:

  • Include an analytics opt-out feature on your website
  • Elect to respect do not track settings

Does ActionData track visitors without Javascript?

By default, ActionData only tracks visitors with Javascript enabled. If you want to track visitors (or bots) without Javascript, you can add a separate image-based tracking code on your website.

Which browsers are supported?

ActionData JavaScript code supports as many browsers as possible, including old and outdated browsers.

ActionData can be used with any modern browser. To view your dashboard, you can use Chrome, Firefox, Internet Explorer (IE 9+), Safari, Opera, and others.

Does ActionData track visits from Mobile Devices?

ActionData will track visits on mobile phones that use browsers executing Javascript including iPhones, iPads, Android-based phones, and most other modern devices.

Where can I get support?

ActionData clients can contact support anytime. We’ll get back to you as soon as possible.